Effective Date: September 7, 2025.
Last Updated: Septemner 7, 2025.
At Likajet Delivery (“Likajet,” “we,” “our,” “us”), we strive to ensure that Customers, Drivers, and Merchants have a smooth and fair experience. This Refund & Cancellation Policy explains how cancellations, refunds, and adjustments are handled when using the Likajet mobile application (“App”).
Customers may cancel an order within 5 minutes after placing it, provided the Merchant has not started preparing the order.
If preparation has already begun, the Customer may still cancel, but refunds are not guaranteed.
If a Driver has already picked up the order, cancellation will not be possible, and no refund will be issued.
If a Merchant is unable to fulfill an order (e.g., item out of stock, kitchen closure, etc.), the Customer will receive a full refund for the affected items.
Likajet may also provide a credit or voucher for future orders at its discretion.
If a Driver cancels after accepting a delivery, another Driver will be assigned automatically.
In rare cases where no replacement Driver is available, the Customer will receive a full refund.
Refunds may be issued under the following circumstances:
Order cancelled by Merchant or Driver.
Items not received by Customer due to delivery failure (excluding incorrect address or Customer unavailability).
Incorrect or severely damaged items delivered (requires photo proof within 2 hours).
Refunds will not be issued if:
Customer provided an incorrect delivery address.
Customer failed to answer calls/messages and
